How it works

From Quick Start to live help content in a few clear steps.

HelpCraft keeps the workflow structured so merchants can create, review and publish confidently.

Install on Shopify See the workflow

Draft and Active states Preview before publish Reusable sections Shopify-native

HelpCraft templates and quick start screen. — Start with Quick Start templates or Guided Setup and adapt the content to each shop.

Publishing flow

A merchant-friendly workflow from blank state to live Help Center.

Start quickly, refine the content and publish only what is ready.

Start quickly

Use Quick Start templates or Guided Setup to create the first categories and articles.

Customize the content

Edit articles in the Composer, reuse shared sections and preview the customer-facing layout.

Publish to Shopify

Activate ready content and show it on the storefront and, on Pro, in Customer Accounts.

Workflow in practice

Each stage stays visible.

Merchants can see what they are editing, how it will render and where it will be published.

Templates and quick start surface. — **Start from templates** Choose a starting point instead of building the first help article from scratch.

Article Composer surface. — **Edit the article structure** Compose the final article from controlled sections and reusable blocks.

Storefront help center surface. — **Storefront result** Publish the active content to a branded storefront Help Center experience.

Customer account help center surface. — **Customer Account result** On Pro, the same active content can also appear inside Customer Accounts.

Live demo

Explore HelpCraft on a real Shopify storefront.

Open the demo store in a new tab and try the published Help Center experience.

Store password helpcraft

Open demo store

Install on Shopify

Runtime model

HelpCraft authors the content. Shopify serves the live customer experience.

Once content is published, the customer-facing Help Center is rendered through Shopify surfaces using Shopify-hosted content, while HelpCraft remains the control plane for authoring and changes.

Install on Shopify