Shopify-native Help Center

Build the help center your Shopify customers actually use.

Create structured FAQ, shipping, returns and policy content in Shopify Admin, publish it to your storefront and Customer Accounts, and keep translations and reusable sections organized in one place.

Install on Shopify See the product

Free plan available No theme code edits Shopify-hosted customer content Shopify-native

HelpCraft storefront Help Center with search, topic cards and useful links. — Storefront Help Center rendered from Shopify-hosted HelpCraft content.

Product tour

See HelpCraft across the full workflow.

From authoring to customer-facing delivery, the same content graph powers every surface.

HelpCraft structured Article Composer in Shopify Admin. — **Structured Article Composer** Create guided help articles with reusable content blocks and clear publishing states.

HelpCraft storefront help article with structured sections. — **Rich structured article** Mix notices, accordions, tabs, links and more inside a single customer-help article.

HelpCraft customer account help center surface. — **Customer Account Help Center** On Pro, publish the same Active content inside Shopify Customer Accounts.

HelpCraft storefront appearance customization settings. — **Storefront customization** Adjust layout and colors so the Help Center matches the storefront without touching theme code.

Live demo

Explore HelpCraft on a real Shopify storefront.

Open the demo store in a new tab and try the published Help Center experience.

Store password helpcraft

Open demo store

Install on Shopify

Built for focused customer help

The essentials of a modern Shopify help center.

HelpCraft keeps the authoring flow structured while letting merchants move quickly.

Structured Article Composer

Build articles with notices, rich content, accordions, tabs, links, images, tracking and calls to action.

Reusable Sections

Update shared guidance once and reuse the same section across multiple articles without copy-paste maintenance.

Shopify-native translations

Manage extra store languages through Shopify translations and see when source content has changed.

Storefront + Customer Accounts

Publish the same Active content graph to a storefront page and, on Pro, to Customer Accounts.

How it works

Create, preview and publish with a clear Shopify workflow.

HelpCraft keeps each step visible so merchants know what is ready, what is draft and what is live.

Create

Use Quick Start, Guided Setup or the Article Composer to build structured draft content.

Preview and translate

Review the content graph, test desktop and mobile layouts and manage supported store languages.

Publish

Activate ready dependencies and expose only Active content to customer-facing Shopify surfaces.

One content graph

Two Shopify customer surfaces, without two CMS copies.

HelpCraft keeps merchant help content authoritative in app-owned Shopify metaobjects. The storefront and Customer Accounts read the same Active graph.

Storefront page plus Theme App Extension
Customer Account Help Center on Pro
Reusable links to size guides, returns, loyalty or contact pages
No HelpCraft PHP request on customer-facing help pageviews

STOREFRONT Storefront Help Center Search, categories, articles, reusable links and responsive structured content.

CUSTOMER ACCOUNTS Customer Account Help Center The same Active help content, rendered inside the Shopify account experience.

Customer information

Cover the recurring questions without turning HelpCraft into a helpdesk.

HelpCraft is built for structured self-service content, not live chat, ticketing or an agent inbox.

FAQ Shipping & Delivery Returns & Exchanges Payments & Ordering Order Tracking Product Care

Shopify-hosted customer runtime

Your published Help Center does not depend on HelpCraft servers.

Merchant content is stored in Shopify app-owned metaobjects and customer-facing rendering is delivered through Shopify extensions. HelpCraft remains the authoring and control plane.

Install on Shopify