Explore features

Everything you need to build a polished Shopify help center.

HelpCraft combines structured authoring, reusable content and Shopify-native publishing so merchants can launch quickly and keep help content consistent.

Install on Shopify See section types

Quick Start templates Reusable sections Translations on Pro Shopify-native

HelpCraft storefront appearance customization settings. — Customize layout and colors without editing theme code.

Core capabilities

Authoring, publishing and merchant control in one app.

HelpCraft is focused on self-service help content rather than ticketing or live chat.

Structured Article Composer

Choose from eight structured section types: Notice, Rich text, Image, Accordion, Tabs, Call to action, Links and Order tracking.

Reusable Sections

Build reusable sections from the same structured content types and insert them across related help articles.

Languages

Use Shopify-native translations for additional store languages and see when the source content changed.

Publishing surfaces

Publish to a storefront page and, on Pro, to Customer Accounts from the same Active content graph.

Section types

Build rich help articles from structured content blocks.

HelpCraft gives merchants controlled building blocks instead of a blank editor.

Notice

Highlight important delivery, return or policy information in a compact alert-style block.

Rich text

Add formatted text with headings, paragraphs, lists, emphasis and links.

Accordion

Group multiple questions and answers into collapsible FAQ-style sections.

Tabs

Organize longer article sections into compact tabbed content areas.

More section types

Cover the practical flows customers expect.

Mix support content, navigation and actionable utilities inside the same article.

Image

Upload to Shopify Files or choose an existing image, then control alt text, caption, width and fit.

Links

Build a structured group of customer links for guides, contact pages, policies and other useful destinations.

Call to action

Guide customers toward a next step with a clear label and destination.

Order tracking (AfterShip)

Add a focused AfterShip tracking block for common after-purchase questions.

Product tour

See the product surfaces merchants work with.

These screenshots cover the main authoring and publishing touchpoints.

HelpCraft Article Composer editor. — **Article Composer** Merchants compose structured help articles from controlled section types.

HelpCraft templates and quick start screen. — **Templates and Quick Start** Start faster with guided template packs and reusable starting content.

HelpCraft storefront appearance settings. — **Appearance controls** Tune layout and colors so the published Help Center matches the storefront.

HelpCraft customer account help center. — **Customer Account surface** Publish the same active content inside the Shopify account experience on Pro.

Live demo

Explore HelpCraft on a real Shopify storefront.

Open the demo store in a new tab and try the published Help Center experience.

Store password helpcraft

Open demo store

Install on Shopify