HelpCraft Support
Get help with installing, configuring or using HelpCraft.
Product support
HelpCraft support covers installation, creating and publishing help content, storefront Help Center setup, Customer Account Help Center setup, languages and translations, plan access, and troubleshooting HelpCraft features.
Before contacting support
For faster troubleshooting, include the affected Shopify store, the HelpCraft screen or customer-facing area involved, the steps that reproduce the issue, and a screenshot when useful. Do not send passwords, access tokens, API keys, or other secrets.
Contact
Email: support@helpcraft.shop. You can also use the contact form below. We reply to the email address you provide.
Security and privacy
For privacy or data requests, use the same support channel and identify the Shopify store concerned. HelpCraft verifies applicable Shopify privacy requests before taking destructive actions.
Send us a message
Tell us what you need help with and include your Shopify store when relevant.